Which pair is being warranted? Tap the order — check the frame.
Did the patient purchase warranty for this pair?
Has the patient used the warranty for this pair within this year?
Which warranty does the patient want to claim today?
Glue or bite marks on the frame?
Glue or bite marks:
Is the old frame discontinued?
Glue or bite marks on the lenses?
Do we keep the broken glasses, or does the patient keep them?
Previous jobs for this patient
Q1. What rx did our doctor prescribe?
Q2. What did we sell/invoice?
Q3. What did we submit/order
Q4. What did we get from the lab?
Q6. What does the patient have now?
Q7. What do we want to change today?
Q10. Additional cost
Was the original order cut InHouse or Outside lab?
Who will keep the frame while this job is being remade?
Ask me your question.
Sent ✓ — DrT has your question as a task, due today.
Track this warranty job in MOO?
Create a feeslip for this patient?
Track this job in MOO?
Original order over 90 days old
